Case Studies: Innotas Customer Success Stories
"After evaluating four to five other solutions, we were impressed with the people at Innotas far more so than with the other vendors in this space. The foundation of our success at UST Global is the trusted relationship that we build with our clients. In the same way, the team at Innotas worked with us selflessly to earn our trust."
CIO, UST Global
UST Global Deploys Innotas as the Enterprise Standard for Service Delivery
Innotas' on-demand IT Governance solution provides a seamless flow of accurate information that gives UST Global the IT foundation to centralize project management.
UST Global, a leading provider of end-to-end IT services and BPO solutions for Global 2000 companies, has deployed Innotas as the enterprise standard for service delivery. The company is live on Innotas with more than 4,200 initial users managing 660 IT projects. UST Global has integrated Innotas into a set of systems called "SynergyOne" that forms the backbone of its service operations.
Powered by Innotas, SynergyOne is designed to integrate with Salesforce.com, PeopleSoft HR and PeopleSoft Finance, providing a single integrated flow of information across the company. The system provides resource allocation, account/project management, time/expense tracking and issue management.
"Although on-demand systems offer a total solution that can be deployed quickly, they are very often de-personalized and many vendors don't invest in the relationship with the customer. After evaluating four to five other solutions, we were impressed with the people at Innotas far more so than with the other vendors in this space," said CIO Tony Velleca, UST Global. "The foundation of our success at UST Global is the trusted relationship that we build with our clients. In the same way, the team at Innotas worked with us selflessly to earn our trust."
The Innotas on-demand IT Governance solution provides executives with essential tools to continually prioritize company projects and improve the performance of those projects while reducing overall costs. With Innotas, IT leaders can strategically prioritize a company's entire project portfolio according to business goals, budget and resources, and they can rank all business initiatives on pre-determined metrics to continually reprioritize. Additionally, Innotas provides IT leaders with the visibility they need to eliminate business initiatives that no longer support objectives.
"IT Governance has become an important strategic initiative for IT management. As a result, IT executives need an IT Governance solution that integrates with other systems, for better communication and information-sharing across the organization," said Innotas President and CEO Keith Carlson. "We're thrilled UST Global has embraced Innotas as the solution that provides a seamless flow of accurate information, and allows them to easily scale and double the number of people or projects globally as required."
