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Innotas Customer Success Stories

 

Organization: WellStar Health System

Lillie Reid Executive Director, PMO WellStar Health System"Our Executive Director of Technology Services didn't realize how over allocated his group was until he started entering information into Innotas."Lillie Reid Executive Director PMO
WellStar Health System

The not-for-profit WellStar Health System delivers world-class healthcare for over 600,000 people and employs more than 11,000 people. The network's hospitals specialize in cardiac and cancer care, diabetes treatments, and women's health; together the five hospitals house about 1,300 beds. WellStar's physician group operates through some 80 locations with about 300 providers. WellStar has received accolades from some of healthcare's top organizations such as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and has accepted the nation's first certification for the management of multiple chronic diseases from JCAHO, the country's predominant healthcare standards-setting and accrediting body.

Business Opportunity

Consolidate over 300 projects and streamline the process of how projects are initiated, while providing real-time reporting on status of each project.

  • Strategically align projects to each of the business units of which there are three major entities: enterprise, business/ambulatory, and clinical which focuses on the physician practices.
  • Integrate with multiple in-house systems to capture and centralize IT work intake for IT to manage operational, project and change requests.
  • Centralize and automate the resource forecasting and staffing process across IT that was currently a manual process being managed in Excel.

Solution

On-demand IT Governance Project Portfolio from Innotas

  • Innotas was awarded the business out of 8 vendors based on a Software-as-a-Service (SaaS) offering, time to market, cost, scalability, and ease of use.
  • Use of the Innotas Web Service offering to create a "single source of truth" and one repository where management can view status and make informed decisions based on real time data.
  • The adoption of the Innotas project workbench to track tasks, manage time, prioritize work, and catalogue project owners.

Results & Benefits

Weekly planning meetings to approve or disapprove change requests and to advance decisions in a timely manner.

  • Executive Dashboards were created for senior management of the core business units by number of projects and status, regardless of whether they are active or planned.
  • Strategic top-down alignment from the Executive Management to the development team, which enabled cultural acceptance and ultimately drove value to the business.
  • The Project Management Office was able to create consistency and standards on how work is prioritized, allocated, measured and managed across the enterprise.