Overview

At Innotas, our belief is that strategic technology must be matched with unparalleled service at every stage of the customer experience—from planning the implementation and driving adoption to realizing the value and benefits.

Our passion and committed practice of this belief is why Innotas continues to be the leader in cloud-based Portfolio Management solutions.

What makes us a leader? Easy, it is our people and our approach. Our people bring practical, practice-based experience and best practices. Our approach is to service our customers for life. Innotas has services offerings to support our customers from implementation, through adoption, and value realization.

Contact Innotas now to learn more on how quickly and easily you can be on your way to realizing the value of Portfolio Management.

Enables Customers to Create Business Value for Their Business Partners

Customer Centric & Commitment to Excellence

Services For Rapid Time-To-Value & Continued Customer Success

Innotas is the Market Leader for Cloud Portfolio Management

Implementation Services

Accelerate Time to Value

Using a well-defined and proven methodology and delivery framework, Innotas Implementation Services is designed to get our customers up and running quickly in a matter of weeks. Innotas' experienced Engagement Managers will help ensure the success of your implementation through a structured workshop approach, best practices, pre-configured content, and both industry and software expertise.

As part of the Innotas Adoption Assurance, the implementation is guided by a prescriptive 30-60-90 day implementation schedule with checkpoints to ensure delivery and customer adoption success. At Innotas, we employ a simple three-step approach, inclusive of structured and scheduled workshops, to launch your Portfolio Management solution.

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The Plan phase sets mutually agreed upon expectations, sets the initial project scope, identifies the resource requirements, and determines the 30/60/90 day checkpoint schedule.

The Build phase drives through scheduled workshops to set-up and configure Innotas to best meet the customer’s business processes and requirements. The 30 and 60 day checkpoints are completed within the Build phase to ensure your objectives and desired outcomes are being met for deployment.

The Deploy phase is to communicate and begin using the software in the day-to-day operations of the customer’s business. The 90 day checkpoint is completed during this phase to ensure completeness of delivery and user adoption is underway.

"We definitely have gotten better transparency, better reporting and increased productivity, while meeting budget requirements, and we are definitely seeing some cost savings since using Innotas."

Dave Centineo
PMO Analyst
Maxim Healthcare Services

Consulting Services

Experience to Get You Started...Knowledge to Keep You Going

The focus of Innotas Consulting Services is to ensure that you get full and lasting value out of our solution while incorporating best practices and proven methodologies. At Innotas we understand that your organization today may not look like the organization of yesterday, and yesterday's solutions and decisions may not be the optimal fit today. Also, as familiarity with the Innotas solution grows, there may be opportunity for expanding the Innotas capabilities.

Innotas Consulting Services will improve your use of Innotas and align the application with your needs by delivering:

  • Business advisory services
  • Process improvement and change management
  • Comprehensive work instructions and training
  • Advanced adoption techniques

Contact Innotas now for details on how our consulting services could help you optimize your use of Innotas and meet your Portfolio Management goals.

“Since using Innotas, we’ve improved the focus for our development teams, ensuring resources are focused on the right things at the right time, and we’re actually delivering features that add value to the business and to the product, either at the end of the 3-week sprint or at the end of the quarter.”

Litded Davis
PMO Director
Outsell

Education Services

Fostering Adoption and Sustaining Value

As an Innotas Portfolio Management user, you can mix and match training scenarios to fit your needs, from a comprehensive introduction to Innotas, to mini-sessions focused on specific aspects of the software.

Self-Service Training Videos

Short training videos that demonstrate specific functions. Available through the Help menu, these modules provide just-in-time training or can be used as a component of a broader training plan. These tutorials are part of the Innotas product and included with your subscription to Innotas.

Reference Guides

Administrator and end-user reference guides that provide pointed education and reference for completing specific role-based activities within Innotas. These guides assist with initial product use training and continue as a source of reference for completing day-to-day activities in the product. These guides are part of the Innotas product and included with your subscription.

Training Webinars

Innotas hosts virtual recurring end-user training webinars focusing on the core functionality of Innotas designed for both current and new end-users. The webinars are designed to supplement the training included with implementation and deployment. The training webinars are included with your subscription.

Classroom Training

Innotas has a set of standardized training courses designed to supplement the training included with implementation and deployment. These training courses are designed and organized around typical end-user roles and functions. Classroom training is offered both virtually and on-site.

Community & Support Services

Success for Every Customer

Innotas is driven to make every customer a success. It starts with our consultative sales and implementation approach, and is followed up with the committed support we provide. Innotas' dedicated Support Team and Customer Community are here to help you succeed and get the most value out of your Innotas Portfolio Management solution.

The community offers the following:

  • Expert Community: Discuss and share ideas as well as tips with peers and Innotas employees; contribute articles and suggest product features
  • Customer Self-Service: Browse the knowledgebase; learn and share best practices
  • Case Management: Submit and track the status of support requests

Error Classification

Customer will classify each error or defect in the Innotas application or related documentation and will report such error or defect to Innotas for correction based on the following criteria:

  • Severity 1Fatal: Errors preventing all useful work from being done.
  • Severity 2Severe Impact: Errors which disable major functions from being performed.
  • Severity 3Degraded Operations: Errors disabling only certain nonessential functions.
  • Severity 4Minimal Impact: Includes all other performance issues raised by Client.

Target Response
One (1) hour for Severity 1 and Severity 2 errors and one (1) business day for all other errors. Innotas will use all reasonable means to repair the error and keep client informed of progress. Innotas makes no representations as to when a full resolution of the error may be made.

Standard Support Hours

Monday through Friday (excluding U.S.A. public holidays)
5:00 am Pacific Time to 6:00 pm Pacific Time

Public Holidays

With the exception of Severity 1 availability, errors reported after 6:00 PM PT Monday through Friday, or on any designated U.S.A. public holiday shall be responded to on the following business day.