Innotas PPM for ServiceNow

 Helping IT Drive Enterprise Value

IT is changing. Information is now paramount to how an organization attracts and retains its customers. Regardless of the industry, CIOs and IT departments are now, more than ever, being called upon to deliver transformational technology solutions that drive organization value through a variety of channels. To address this need for new capabilities IT is being called upon to respond more rapidly to change and to better support organizational strategies and initiatives. IT departments commonly use an ITSM solution such as ServiceNow to track and manage requests for IT service, however, there is little process in place to manage larger pieces of work, such as projects and programs, and to understand how IT resources are being utilized across organizational initiatives. Enter Innotas PPM for ServiceNow. By providing a consolidated view of all IT activities in a centralized solution, Innotas PPM for ServiceNow can help IT executives better support the business and answer key questions such as:

  1. How much time and budget are we spending on strategic vs. maintenance activities?
  2. Is IT actively engaged in activities that are directly impacting the strategic objectives of the organization as whole?
  3. How and where is IT adding value to the business, and what ROI can be expected on these efforts?
  4. What departments or business units are consuming the most IT resources and can we make operational improvements better support the needs of these groups?

At Innotas our goal is to provide IT executives with the information and analyses needed to facilitate planning and to streamline operational decision making.

Innotas PPM for ServiceNow Benefits

Innotas PPM for ServiceNow can couple the powerful resource and portfolio management features of Innotas with the ITSM capabilities of ServiceNow to allow your organization to better execute and report on all IT work activities in a consolidated manner. Key benefits of this holistic approach to IT management include:

  • A single, central repository where IT leadership can understand all activities ongoing within the organization, including both operational (KTLO) work as well as strategic project work.
  • A single place to plan and understand IT resource capacity and demand that will accurately take into account both operational and strategic work.

COMMON INTEGRATION SCENARIOS

SCENARIO 1: SINGLE FRONT DOOR

Requests entered into ServiceNow may be larger than a standard help desk ticket (>20 hours or so) and should be managed and prioritized with other project and enhancement requests in Innotas. From ServiceNow, users can automatically create a new project or enhancement request in Innotas with all the relevant data from ServiceNow copied into Innotas. Updates in Innotas can be synchronized with the original ServiceNow ticket.

 

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Benefits

  1. Create a single front door for all IT requests, facilitating the experience for end users.
  2. Ensure the help desk personnel stays focused on small ticket items and that all large requests are evaluated, prioritized, and managed in Innotas.
SCENARIO 2: SYNCHRONIZED WORK MANAGEMENT

Projects can be planned in Innotas and tasks can be scheduled and assigned. If the assignees primarily work out of ServiceNow, Innotas can automatically create tasks in ServiceNow for execution. This way those who work in ServiceNow only have one application to see all of their pending tasks (maintenance and project work). Updates from ServiceNow can by synchronized with the original Innotas task for consolidated project status and portfolio reporting in Innotas.

 

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Benefits

  1. Enable users to manage their workload in a single system, facilitating their working experience.
  2. Ensure updated and consolidated project portfolio reporting in Innotas.
  3. Eliminate information silos and redundancy by ensuring that both systems are synchronized and updated with the most current information.
SCENARIO “N”: YOUR UNIQUE NEED

The flexibility of the Innotas integration platform allows us to customize the Innotas-ServiceNow integration’s business rules to meet your organization’s unique requirements, thus the scenarios described above are by no means the limit to the possible use cases for integrating Innotas and ServiceNow. Please contact us to set up a conversation to learn more.

Innotas Integration Platform

Innotas Professional Services builds, deploys, and manages integrations for our customers. The Innotas Integration Platform is an enterprise-class, cloud-based integration solution managed by Innotas. The platform provides a flexible, simple integration solution enabling connectivity with other cloud and on-premises applications. This approach dramatically simplifies the integration process for our customers.

Innotas Integration Platform Benefits

  1. Developed, Deployed, and Continually Managed by Innotas
  2. Leverages Industry Standard Web Services
  3. Bi-Directional Data Flows
  4. Flexible and Customizable Process Flows
  5. Supports Integration with Both Cloud and On Premise Application Deployments.